Vix Paula Hermanny’s Shipping Promise

We strive to deliver your order as quickly as possible, so you can see the world in style! Shopping with confidence is important to us, so we have created this page to keep you in the know of when your order should be expected, as well as our policy on return and exchanges. Updates are done on a regular basis to provide the most up to date and accurate information.

US Customers

Shipping Information

**Fulfillment on orders are done Monday - Friday. Orders placed weekends and holidays will begin processing the following business day.

For security reasons, ViX online purchases over $2,000 will require a signature upon delivery. In addition, purchases to Puerto Rico, P.O. boxes or APO/FPO addresses ship through USPS Ground Advantage only.

ViX Paula Hermanny is not responsible for any lost or stolen packages during transit/delivery. Please contact the carrier and file a claim.

Returns & Exchanges

Free & Easy Exchanges

Want to exchange your purchase for a different size/color? Follow the steps below:

• Go to our Return Portal to begin the process. You will need your Order Number and the zip code you used at checkout.
• Select the item you want to exchange within the return portal.
• Once you provide your return reason select "Exchange for something Similar" and pick the size and/or color you would like to exchange the item for.
• Box and ship your return using the prepaid label that was sent to your email.
• Once we receive and inspect the item we will send your exchange to you. Processing times will take up to 15 business days.

Returns

To submit a return, go to our Return Portal here:

https://vixpaulahermanny.loopreturns.com/#/

We happily accept returns in their original condition (unused, unworn, unwashed with all ViX Paula Hermanny tags and hygiene sticker attached) within 30 days after the date of delivery for a refund. We can only process a refund back to the original form of payment.

Returns that do not meet the previously mentioned will not be refunded. We reserve the right to refuse a refund if a product is damaged, washed, dirty, or missing tags.

If there is an issue of receiving the wrong item or you have an item that is defective beyond normal wear and tear, please contact our Customer Care team at customerservice@vixpaulahermanny.com within 120 days of order being received. Any and all issues must be reported, damages that are not submitted or past 120 days will be assessed on a case-by-case basis and eligible for replacement or store credit only.

• Returns past 30 days will need to be addressed with our Customer Care team and are only eligible for site credit.
• Prepaid return labels are available thru our returns portal for an $12.99 flat rate to be withheld from your refunded amount.
• If a return is done out of process and not through our portal, and is sent to us via COD we will deduct the amount of the shipping cost from the refund of the product. If you have any questions, please contact customerservice@vixpaulahermanny.com

If you select a gift card as your refund method, we will waive the shipping and handling fees and add a $10 credit to your refund! Purchase made with a gift card will be refunded back to a gift card.

• Shipping and handling charges are not refundable.
• Once your return is received, processing may take up to 10 business days to complete and your original form of payment will be credited back. Funds can take up to 10 business days to appear in your account.

Exchange Only

As part of our ongoing commitment to elevate customer satisfaction, we've replaced our Final Sale policy with an Exchange Only policy. We want our customers to be confident that they can always find the right fit. Now when you see a product that states exchange only knows it can be exchanged for a different size, color, or store credit.

All items with a discount of 50% or more are only valid for exchanges.

Exchange only items are not eligible for a refund. They can only be returned for site credit or exchanged for a different size or color. All exchange only items will have "exchange only" in the product title and be labeled as Exchange Only in the product image to clearly indicate which products cannot be refunded prior to purchase.

*International purchases are eligible for site credit only; exchanges are not available for these orders.

International Customers

Shipping Information

International orders are subject to regional duties & taxes. Transit times may vary depending on destination.

***Fulfillment on orders are done Monday - Friday. Orders placed weekends and holidays will begin to be processed the following business day.

Returns

To submit a return, go to our Return Portal here:

https://vixpaulahermanny.loopreturns.com/#/

We happily accept returns in their original condition (unused, unworn, unwashed with all ViX Paula Hermanny tags and hygiene sticker attached) within 30 days after the date of delivery for a refund. We can only process a refund back to the original form of payment.

Returns that do not meet the previously mentioned will not be refunded. We reserve the right to refuse a refund if a product is damaged, washed, dirty, or missing tags.

If there is an issue of receiving the wrong item or you have an item that is defective beyond normal wear and tear, please contact our Customer Care team at customerservice@vixpaulahermanny.com within 120 days of order being received. Any and all issues must be reported, damages that are not submitted or past 120 days will be assessed on a case-by-case basis and eligible for replacement or store credit only.

• Returns past 30 days will need to be addressed with our Customer Care team and are only eligible for site credit.
• Prepaid return labels are available thru our returns portal and the cost of the label will be deducted from your refund. Unfortunatley we do not offer free returns for any international customers at this point in time. 
• If a return is done out of process and not through our portal, and is sent to us via COD we will deduct the amount of the shipping cost from the refund of the product. If you have any questions, please contact customerservice@vixpaulahermanny.com

If you select a gift card as your refund method, we will waive the shipping and handling fees and add a $10 credit to your refund! Purchase made with a gift card will be refunded back to a gift card.

• Shipping and handling charges are not refundable, this includes customs and duties and import taxes. 
• Once your return is received, processing may take up to 10 business days to complete and your original form of payment will be credited back. Funds can take up to 10 business days to appear in your account.

All return requests must be made within 30 days after the date of delivery to our Customer Care Team at customerservice@vixpaulahermanny.com